pineapple relations | purchase policies
On the Website, you may purchase digital products (“Digital Product(s)”), courses (“Course(s)”), or enroll in Company’s membership (“Membership”) (collectively, “Products”). The following policies (“Purchase Policies”) will apply to all purchases you make on the Website.
BY PURCHASING PRODUCT(S) FROM THE WEBSITE, YOU AFFIRM THAT YOU: A) ARE OF LEGAL AGE TO MAKE THE PURCHASE; B) THAT YOU MEET ANY AND ALL ELIGIBILITY REQUIREMENTS OUTLINED IN THESE PURCHASE POLICIES; AND, C) YOU AGREE TO COMPANY’S PURCHASE POLICIES AND THE TERMS OF USE.
INCORPORATION INTO TERMS OF USE
These Purchase Policies are incorporated by reference into the Website’s Terms of Use, which are located at www.pineapplerelations.com/terms. To the extent these policies are silent on a particular term, please review the Terms of Use. All Products are hereby incorporated into the definition of “Company Content” set forth in the Terms.
PRIVACY
Company’s privacy policy, which is located at pineapplerelations.com/privacy, governs the processing of any personal data you may enter at the time you purchase submit an order to purchase Products.
DISCLAIMER
All Products are available for informational purposes only. Company does not guarantee any results.
All information within Company’s disclaimer, located at www.pineapplerelations.com/disclaimer, is applicable to these Purchase Policies. As stated above, the Products are incorporated into the definition of Company Content.
CHANGES TO THESE PURCHASE POLICIES
Company reserves the right to modify, alter, amend or update its Website, Company Content, Terms of Use, and these Purchase Policies. The Purchase Policies are subject to change without notice. All changes are effective immediately upon posting. If you do not agree with or do not accept any part of the Purchase Policies, you should not purchase the Products.
Your continued use of the Products following any changes to the Purchase Policies means that you accept and agree to the changes. You are expected to check this page periodically, so you are aware of any changes, as they are binding on you.
ORDER ACCEPTANCE AND CANCELLATION
By placing an order to purchase Products on the Website, your order is considered an offer to buy, under the terms set forth in these Purchase Policies, the products and/or services listed in your order. Company may review your order and determine whether or not to accept it; however, Company is not obligated to accept any order.
Company reserves the right, but is not obligated to, limit the sale of Products to any person, geographic region, or jurisdiction. Company may exercise this right on a case-by-case basis. Company may exercise its right to reject your order, even if you have received confirmation of the purchase. In such circumstances, you will be refunded for any payments made at the time you submitted your order.
Company reserves the right to limit quantities of Products available for purchase, even if such Products are available digitally.
PURCHASER ELIGIBILITY
The Products are available to individuals over the age of 18.
All Products are available to those seeking individual support for themselves or their business. The Products are not available for the following uses:
Those seeking to use the Products as the basis for a paid product or service or any other use that is contrary to these Purchase Policies and the license granted herein.
Individuals seeking training on Company’s methodologies so that they may incorporate Company’s methodologies, in whole or in part, into their own products or services.
If Company becomes aware that you have submitted an order to purchase the Products in violation of these eligibility requirements, Company will immediately reject your order. Company reserves all rights to defend its intellectual property and may follow with a cease and desist if there is any evidence of inappropriate usage of the Products.
PRICES
All prices listed on the Website are subject to change without notice. The price you will be charged will be the price in effect at the time you submit your order. Any applicable sales tax or other charges will be added to your total before the purchase is completed.
Company strives to ensure that all information displayed on the Website related to the Products is accurate, including pricing, availability, and product descriptions. In the event that Company discovers an error in any Product information, including pricing, Company reserves the right to make corrections to any inaccuracies or incorrect information. Company reserves the right to cancel orders for Products that contain errors.
PAYMENTS
Unless otherwise stated, payments are due and will be collected at the time you place your order. Company will collect all payments through the Website, which are processed through Company’s payment processor. All acceptable methods of payment will be listed at the time of purchase.
By purchasing any Product(s), you agree to pay the total amount due and authorize Company, through its payment processor, to charge your payment method under the payment method you choose for the amount listed. By entering the payment information, you represent a) that all payment information is true and accurate, b) that you are authorized to use the payment method, and, c) all charges you incur will be honored by your payment method.
Payment Plans & Automatic Payments
Company may offer the option for you to utilize a purchase plan or other automatic payments, in which you will place a credit card on file and provide authorization for the payment processor to collect multiple payments on Company’s behalf.
If Company offers a multiple payment option (“Payment Plan”) or if you enroll in a Product that is paid through automatic payments, you agree that you will be responsible for making all payments due on the schedule indicated. You are solely responsible for ensuring that your payment method is up-to-date and error-free. If Company is unable to collect a payment when it is due, you will be notified and responsible for immediately updating your payment method so that the payment may be collected.
Missed Payments
If you fail to make a payment, Company may take the following actions:
Provide you with notice of the missed payment and offer you a set period of time during which the payment must be made;
Revoke your access to any Product for which you have failed to make a payment, until such payment is received; or,
Charge you a late fee or interest, if you continue to receive access to the Products, without remitting the payment due.
REFUNDS
The refund policies on the Product(s) are listed below. You agree that you have received and carefully reviewed the refund policy prior to making any purchase on the Website.
If you live in a jurisdiction that has rules regarding refunds that conflict with these Purchase Policies, Company will honor the rules of the jurisdiction, if applicable to the type of purchase you have made.
You agree that you have reviewed the applicable refund policies and will not file any disputes or request chargebacks through your credit card issuer. If you do, this refund policy will be provided to demonstrate your awareness of the policy in Company’s defense against the request.
DISCOUNTS
Occasionally, Company may offer discounts on its Products. Such discounts are offered in Company’s sole discretion. Company reserves the right to limit discounts to particular time periods or particular Products. Discounts may be available for a limited time. After the expiration of a discount offer, Company will not honor the past discount.
Company will not offer refunds for failure to apply a discount at the time of purchase. Additionally, Company does not offer price adjustments for discounts offered after the time of purchase.
BONUSES
Occasionally, Company will offer bonuses with a purchase. These bonuses will only be available in accordance with the offer made by Company. If the bonus is not available at the time of purchase, it will not be available for later request or redemption to past or future purchasers.
ACCOUNT CREATION
To access the Product(s), you may be required to create an account on Kartra. You are responsible for ensuring that your login information remains private. If Company suspects that your login credentials have been shared with a third party or compromised, Company reserves the right to revoke your access to the Product(s).
GROUP CALLS
As part of certain Products, Company may periodically host calls or videoconferences to which you will be invited to attend. If you attend these calls, you agree to follow any Community rules (as described below). Company reserves the right to record and make these recordings available in its sole discretion. If you participate, you are granting Company the right to record the call which may include your likeness, name, and any content you contribute during the recording. You understand that you will not be permitted to request a removal of this content after the group call is completed.
LICENSE TO USE THE PRODUCTS
Company is the creator and owner of the Products, subject to any licensed materials which authorize Company to utilize certain content within the Products. Company reserves all rights in the Products. Unauthorized use of any of Company’s intellectual property will be considered infringement and Company reserves all rights and remedies.
By purchasing the Products, Company is granting you, the purchaser, a revocable limited license for your personal use of the Product(s). Commercial use of the Products is strictly prohibited. You may not share, distribute, display, perform, resell, republish, or create derivative works based upon the Products.
For clarification, this means that you, the purchaser, are permitted to use the Products that you purchase; however, you may not share the Products with any third party. Additionally, you may not reproduce or resell the information to third parties.
Usage of the Products for commercial purposes, such as reselling, is strictly prohibited.
ARTIFICIAL INTELLIGENCE
Unless Company has expressly provided its authorization, you are strictly prohibited from entering information from the Products into any type of generative artificial intelligence tool if it will be used in the training, development, or operating of any machine learning systems. If you are not sure what the AI tool does in this regard, please check its terms. If you are unsure, you should refrain from entering the information into the tool.
COMMERCIAL USAGE OF THE PRODUCTS
As stated above, commercial usage of the Products is strictly prohibited unless you have received a written license from Company and have paid the respective fees for such license. If you would like to inquire about obtaining a commercial license, you may contact Company at jessica@pineapplerelations.com for a quote. A separate written agreement will be required. Pricing varies based on your intended usage and will be discussed after you submit your inquiry.
DIGITAL PRODUCT PURCHASES
Purchase of Digital Products and Payment Information
Payment is required to access a Digital Product, unless otherwise stated by Company.
Refund Policies for Digital Products
You may request a refund within 7 days of purchase of the Digital Product. To request a refund, please email jessica@pineapplerelations.com
Access to Digital Products
Upon receipt of your payment, you will receive an email with a link to download the Digital Products. If you are uncertain how to open the files, please search for instructions based on the type of device you are using.
You have ongoing usage of the downloaded Digital Product. This means that after you download the content, you are able to use it in accordance with the license listed above. To clarify, you must download the content in order to receive the usage license. If you have not downloaded the content within 365 days, Company does not guarantee the link will work.
Product Updates for Digital Products
While Company offers the Digital Product, all past purchasers will be eligible to receive future updates of the same Digital Product. After a Digital Product is discontinued no further updates will be made and you will not be eligible for a refund of any sort.
COURSE PURCHASES
Purchase of Courses and Payment Information
Payment is required to access a Course, unless otherwise stated by Company.
Refund Policies for Courses
You may request a refund for up to 7 days from the date of your purchase OR from the date when you received access to the Course. To request a refund, please email jessica@pineapplerelations.com After the 7 days have passed, refunds are not available.
Access to Courses
Upon acceptance of your order, Company will grant you access to the Course. All components of the Course will immediately be available.
You will have “Ongoing Access” to the Course content, which the Company defines as follows: You will have access to the Course for as long as the Company hosts the Course. In the event that Company determines that the Course will no longer be available, Company shall provide you with notice by email.
If The Course contains downloadable content, you have lifetime usage of the downloaded components. This means that after you download the content, you are able to use it in accordance with the license listed above. To clarify, you must download the content in order to receive the usage license. If you have not downloaded the content while you have access to the Course, you will not have any usage rights and will not be permitted to obtain copies after that time.
Product Updates for Courses
While Company offers the Course, as long as you still have access, you will be eligible to receive future updates of the same Course. After a Course is discontinued no further updates will be made and you will not be eligible for a refund of any sort.
MEMBERSHIP/ ENROLLMENT
You may enroll in an ongoing digital membership in KICKIN ASS WITH KARTRA CONSULTING. The following terms apply specifically to your purchase of enrollment in the Membership.
Purchasing Enrollment in the Membership
To purchase the Membership, you will complete the purchase, which includes payment of a minimum of the initial time commitment of one month, and create your Membership profile in order to access the Membership materials. You will be billed in accordance with the program duration you selected for the Membership.
You agree to keep your billing information updated. If we are unable to charge your billing method, you will be removed from the Membership until the information has been updated.
Individual Membership
Please note that purchase of the Kickin’ Ass With Kartra Consulting Membership is for you and up to 2 individuals. Additional team members are available at an additional per team member cost. Sharing access outside of your immediate team so that multiple people may access the Membership is strictly prohibited.
Automatic Renewal
Your enrollment in the Membership will automatically renew at the conclusion of your initial time commitment for another term of the same amount of time (e.g., monthly or annually). You agree that Company may submit periodic charges (e.g., every month or year, depending on your Membership subscription) to your chosen payment method without further authorization from you until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Company reasonably could act. By purchasing enrollment in the Membership, you agree and acknowledge that your subscription has an initial and recurring payment charge at the subscription rate, and you accept responsibility for all recurring charges prior to cancellation. Your enrollment in the Membership will be automatically renewed for successive periods and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your Membership. You understand that failure to cancel according to the cancellation policies below will result in the nonrefundable renewal of your subscription.
Price Changes
Company reserves the right to update the prices of the Membership at any time. Company will provide you with 30 days' email notice of any changes. If you elect to continue in the Membership after the date of the increase, you agree to the updated pricing.
Cancellation of Membership
Membership may be canceled at any time; however, no refunds will be authorized after fees have been charged. To avoid incurring additional fees, you must cancel the Membership prior to the next billing date. To cancel, you may login to your Membership account and follow the cancellation procedures there or you may email jessica@pineapplerelations.com and we can process your request. You should allow 3 business days for processing the cancellation.
Upon cancellation, your access to the Membership will end at the end of the period for which you have previously paid.
Refunds on Membership Fees
No refunds are available for amounts already paid.
Membership may be canceled at any time. Upon cancellation, your member account will be disabled at the expiration of the period for which you have already paid. You may avoid incurring additional fees by canceling the Membership prior to the billing date.
Termination
Company reserves the right to terminate your access to the Membership at any time for any reason. If the termination is due to a breach of these Purchase Policies, no refund will be due to you. If there is no breach, Company will provide you with a pro rata refund on any fees for the billing period.
Access to Membership Materials
You will receive access to the materials provided in the Membership for as long as you remain a member. After you terminate or cancel your Membership, you will lose access.
COMMUNITY ACCESS AND RULES
Purchasers of certain Products will receive the opportunity to join a community (“Community”) hosted by Company. Currently, Company hosts the Community on Voxer. Failure to join or participate in the Community does not warrant a refund request under any circumstances. If you receive access to Company’s Community, you agree to abide by the following rules.
Company’s sole discretion will be used to determine if you are in violation of these Community rules. Any Community member in violation will be deleted promptly and will no longer be able to access the Community. No refund will be due to you if you have been removed due to a violation of the Community rules.
Third-Party Software
The Community is hosted on third-party software. Presently, the Community is not accessible to other users of that software and should not be readily accessible to the public. If, at any time, the owner of the software changes its policies or experiences a malfunction, and the Community becomes public, you are solely responsible for removing any confidential information from the Community. You expressly agree that Company is not responsible for such a disclosure.
Code of Conduct
All Community participants agree to the following code of conduct:
All Community members will treat one another, and all representatives of Company, with courtesy and respect.
The following types of Community contributions will not be tolerated and will be deleted:
profanity;
harassment directed toward any Community member or Company;
spam;
bullying
hate speech;
sexually explicit material;
defamatory statements regarding Company or any third party;
references to illegal acts;
contributions that may violate the legal rights of a third party; or
Any other content that Company deems is inappropriate.
Community Confidentiality
All members are expected to treat contributions to the Community as confidential. Screenshots, streaming, or any photos/videos disclosing information shared in the Community will be considered a violation and will lead to termination.
Company does not, however, police all communications of its Community members and is not responsible for violations of this rule.
Disclaimer regarding Community Communications
There is no guarantee that you will see positive results using the information and materials provided within the Community. No other Community member assumes any responsibility for your decisions or for practices that you implement.
From time to time, other Community members may hold professional licenses or degrees. Any advice (or information construed as advice) provided in the Community should not replace the advice that you receive from professionals with whom you have established a client relationship.
Intellectual Property
From time to time, a Community member may share their original materials with other Community members. Any original materials shared within the Community belong to the creator of the materials and are provided for individual use only. You are not authorized to use or transfer intellectual property received as a result of membership in the Community. No license to share, sell, or distribute is granted or implied. This paragraph does not apply to ideas that are not yet protected by copyright or trademark laws and does not protect Community members from expressions of similar ideas.
TESTIMONIALS
Company reserves the right to take screenshots of content you contribute to the Community for use in Company’s marketing. Company will remove all names or identifying photos prior to posting the content. Company will obtain your authorization prior to posting any content that includes your name or identity.
If you provide us with a testimonial regarding your experience with the Products, you grant us the right to publish the testimonial for marketing purposes. If you provide it with your testimonial content, this includes the right for us to use your name and likeness.
DOWNLOADABLE FILES
If you purchase any Products that involve the use of downloadable files, you understand that you are downloading files at your risk. Company is not liable for any errors and omissions in these downloadable files. Company is not liable for any technological problems that you may encounter downloading the files.
PRODUCT LANGUAGE
Unless otherwise stated, all products are offered in English. Company is not responsible for offering translations of the Products. Company cannot guarantee that translation tools will accurately translate the content of the Products.
COMMUNICATION ABOUT PRODUCTS
If you purchase a Product, you will enter your email address at the time of purchase. You agree that we may email you regarding this purchase. You may also be added to our mailing list to receive additional information about our products and services, if you opt in at the time of your purchase.
TERMINATION
Company reserves the right to terminate your access to the Products or Website at any time in its sole discretion.
NO GUARANTEE
Company does not guarantee that the Product(s) will be error-free. If you find an error, please advise and Company will attempt to make any necessary corrections in upcoming releases of the Product.
ALL PRODUCTS OFFERED ON THE WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
SOME JURISDICTIONS DO NOT LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IF YOU LIVE IN SUCH A JURISDICTION.
Updated: November 10, 2023